Feedback from previous guests about their experience.
90%
liked the hotel and would stay again
9.0/10
Perfect
Rooms
9.3
Location
9.0
Service
9.3
Dining
8.7
Guest reviews
9.0/10
based on 5 reviews
5/5
based on 2312 reviews
9.3
9.3/10 based on 553 reviews
#3 of 5,418 hotels in Shanghai based on Tripadvisor
Tom
United Kingdom,
March
2024
8.8/10
My stay at the hotel was exceptional. The staff, especially Aki Dong, provided professional and kind service. The rooms on high floors offer amazing views of Shanghai and the nearby skyscrapers. However, crossing the river can be time-consuming during rush hours. The dining experiences, especially at the Italian restaurant, were excellent.
Rooms
9.0
The rooms are large with amazing views of Shanghai.
Service
9.0
The service was beyond attentive and the staff went beyond their line of duty. I lost my glasses, and they were very helpful.
Location
8.0
The hotel is located at the international financial center of Shanghai with spectacular views looking back across the river to the Bund. Adjacent to numerous shopping facilities.
Dining
9.0
The dining experiences, especially from the Italian restaurant, were all excellent with servers ready for anything you need.
Facilities
9.0
The facilities are beautifully decorated, and the hotel offers services like room service, car hire, dry cleaning, and laundry.
Bill
United States,
December
2023
9.4/10
The hotel exceeded all my expectations; the rooms were fantastically decorated and my daughter was overjoyed with the birthday cake and Ritz-kids amenities lion toys. The spacious room offered a gorgeous view of the Bund and The Pearl Tower, complemented by a comfy bed and luxurious bathroom. The service was top-notch with sophisticated and professional staff like supervisor Helen Lin and concierge Wayne Wu going above and beyond every time. The location in the CBD of Pudong District near IFC was superb, offering an amazing view and easy access to the Metro. The dining experience was excellent with a wide selection catering to various preferences but lacked complimentary sparkling wine. The facilities were impressive, providing everything from room service to laundry services.
Rooms
10.0
The rooms were decorated fantastically and were so cute, exceeding all my expectations. My daughter was thrilled with the amenities provided, especially the birthday cake and Ritz-kids lion toys. The room was spacious, had a gorgeous view, a comfy bed, and a luxurious bathroom with a fantastic view of the Bund and The Pearl Tower.
Service
9.0
The service has become much more sophisticated and professional, on par with international Ritz Carlton standards.
Location
10.0
The hotel is located in the CBD of Pudong District near IFC, offering a great view and easy Metro access. It's within the international financial center of Shanghai and the central business district area, with a strong connection to local traditions and cultures.
Dining
9.0
The dining experience was the best, offering a huge selection of Chinese and Western styles catering to top-tier guests. However, there was no complimentary sparkling wine.
Facilities
9.0
The facilities provided everything one could need, from room service to laundry services, ensuring a comfortable and convenient stay.
Eric
United States,
June
2023
9.0/10
Staying at the hotel was an incredible experience. The rooms were spacious, well-equipped with great amenities, and had a breathtaking view over Shanghai. The service was top-notch, with courteous and professional staff. The location was unbeatable, offering easy access to major attractions. The dining options were diverse and excellent, though lacking complimentary sparkling wine. The facilities were superb, making my stay truly enjoyable.
Rooms
9.0
The rooms were spacious and well-equipped, offering a luxurious experience with a stunning view over Shanghai.
Service
10.0
The service provided by the staff was exceptional, with each team member going above and beyond to ensure a memorable stay.
Location
9.0
The hotel's location was unbeatable, offering easy access to major attractions and providing a great starting point for exploring the city.
Dining
8.0
The dining experience was exceptional, with a wide variety of choices from Chinese to Western styles, although complimentary sparkling wine was missing.
Facilities
9.0
The facilities at the hotel were excellent, providing everything needed for a comfortable and enjoyable stay.